Cookie Policy

Information about our use of cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. When you use our site, a banner will be displayed asking you for your consent to our use of cookies.

What are cookies?

A cookie is a small file of letters and numbers that is saved onto your computer, smartphone, tablet or other device when you visit our site.

Cookies store small pieces of information. For example, one type of cookie will remember that you have visited our site before.

Cookies help us to improve your visit and experience when browsing our site by, for example, storing certain information so you don’t have to re-enter it on subsequent visits.

Cookies also assist us in tracking which pages of the website you have visited. We will not store credit card details in cookies we create.

We use both persistent cookies (which stay with your computer and will work until their expiry date, unless detected by you beforehand) and session cookies (which expire when you close your browser).

We use the following cookies:

Strictly Necessary cookies. These cookies are essential for the operation of our site.

Analytical/ performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise use when you return to our site. This enables us to personalise our content for you and remember your preferences.

Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Name Description Expiry
symless_session Keeps you logged in a remembers your preferences 30 days
locale Keeps your language preference 1 year
XSRF-TOKEN Security feature to protect your private data from malicious MITM attacks 1 month>

Third party cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

The table below explains the cookies we use on our site, why they are collected and when they expire:

Cookie Name Description Expiry
Optinmonster _omappvs Ensures you don't see a campaign multiple times in a session 1 session
NewRelic JSESSIONID Lets us know about any JS errors you may run into disruption your journey 1 session
Google _gid Used to distinguish users 24 hours
Google _ga Used to distinguish users 2 years
Google _gat Used to throttle request rate 1 minute
Cloudflare __cfduid Used to to verify that you're a real person, not a bot 1 year
Zendesk __zlcmid Keeps your Live Chat session active 1 year

Your interaction with cookies

It is possible to disable and remove cookies from your computer or device by activating the setting on your browser that allows you to do so. You will need to know what browser you are using and what version you have.

You can refer to your browser’s help section or visit the website for further information and assistance with cookies.

Please be aware that if you use your browser settings to block or amend certain cookies, your browsing experience may change for the worse.

Changes to this policy

We may update, change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately. Please visit this page periodically if you want to keep up to date.