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James Ketner

Problems using Synergy with Games

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Patrick Brockway

Hey folks,

 

I've had this same issue and have been attempting to troubleshoot it for a while. It seems to be an issue that happens while playing any game involving a mouselook camera. I've had this happen in games like WoW, For Honor, Elder Scrolls Online, and others. The best breakdown of what's happening comes from a post made on this reddit link: 

 

"What's happening under the hood to cause the problem is that when you're using mouselook in WoW, WoW hides the mouse pointer and then constantly moves the invisible pointer to the center of the screen; so that when you move the mouse in any direction it can measure how far you moved the invisible mouse pointer away from the center and translate that movement into the corresponding camera motion. After it turns the camera, it puts the cursor back in the center of the screen again so it can continue to measure it (it has to put the cursor constantly back in the center so that the cursor never bumps up against the edge of the screen, which would result in a movement WoW couldn't measure since it can only measure how you've moved the mouse by how far the mouse pointer has moved).

Some mouse enhancement software gets in the way of that act of moving the pointer back to the center of the screen by incorrectly applying the 'acceleration' after the pointer's been moved back home; so what happens then is WoW thinks it put the mouse pointer back, then when it next looks at the pointer position, it sees it's not in the center and can only assume you moved it there very quickly from where it put the cursor in the center of the screen, and so it very quickly adjusts the camera to compensate for the move it thinks you made. This basically has the effect that your mouselook camera movement will get amplified many times over very quickly, which results in you either looking straight up or straight down and having spun around quite a bit. This can happen all the time, or it can happen occasionally, depending on how exactly the mouse enhancement software is screwing with the mouse pointer.

(This behavior of implementing mouselook isn't unique to WoW. Lots of games do it. And it's why whenever you see those neat mouse tracking maps for games that have mouselook, you'll often see what looks like lots of mouse movement coming out of the center of the screen.)"

 

I'm running synergy v.1.11.0 on two PC's using Windows 10 and attempting to run games on my laptop using my desktop keyboard and mouse. I can play games on my desktop using synergy to my laptop just fine, but if I ever try to play games on my laptop using my desktop KBM, the mouselook bug takes over and makes it almost impossible to play. After emailing a support representative and describing my issue, I was told that "better gaming support isn't a feature we currently support, but are planning to add as a feature request of the next major version of Synergy" and provided me a link to the Synergy roadmap (https://symless.com/synergy/roadmap) where I was able to submit a vote on which feature requests I'd like to see - although I had to type "Better Gaming Support" into the "Other" tab as it wasn't a feature listed.

Although this isn't ideal, it looks like this may be the best avenue for Synergy users to achieve what we're looking for here. I hope that my experience helps anybody looking for any additional insight on this issue.

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KaiWalker

This is also happening to me.   It does NOT have the problem when my client is a MACBOOK, only on my MSI laptop.

How do I initiate a refund?  Having Warcraft on a 2nd computer was the ONLY reason I purchased this app.

Kai

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NathanJD

Thanks @Patrick Brockway! This is the exact issue I am experiencing. Mouse look in the following games is unusable due to insane acceleration: EverQuest, World of Warcraft.  Changing the polling rate seems to have no effect. I went to the roadmap so submit my request but it seems that both "advanced gaming support" and "other" have been removed. I guess Symless never intends to fix this. :(

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Brian S.

I wanted to drop in and mention the reason that there haven't been responses by Synergy customer support recently.

 

Synergy has deprecated the use of this forum as a means of getting tech support. It is being kept around for discussion among users. Currently, the Synergy support contact page recommends checking the help documents then starting a ticket using an online form:

https://support.symless.com/hc/en-us/articles/360006779818-How-to-contact-us-for-support

 

I haven't worked Synergy forum support for a few years now. Good luck!

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