Still can't get this to work properly. No support?

[William P Luttrell 0]

I bought this about 6 months ago, tried to get it working, won't work. No support to help... Just keeps giving this error, better off using teamviewer almost to my other computer right next to me. [img]http://image.prntscr.com/image/242287c2497c4f4db6bdc336d3832506.png[/img]