spikeline 0 Posted July 4, 2017 Share Posted July 4, 2017 any insight on this? I just paid the 5$ from [REMOVED] I do believe I messed up and backspaced the name and email address fields before clicking buy now but it charged me anyway? Sorry a little bit sleepy right now jumped on the opportunity too quickly. Link to post Share on other sites
spikeline 0 Posted July 4, 2017 Author Share Posted July 4, 2017 thats not my email address that I use to login to this forum or license synergy 1.0 through either. its just a paypal account Link to post Share on other sites
Guest Dan Sorahan Posted July 4, 2017 Share Posted July 4, 2017 Hi Spikeline, You can download Synergy from your account page using the same login details that you used for the forum. Link to post Share on other sites
spikeline 0 Posted July 4, 2017 Author Share Posted July 4, 2017 Yes, I see it now appears on the page. However, only 1.9 is available to download, nothing labelled 2.0 or beta? Or is 1.9 the working name for it and 1.8.8 the stable  release version? Link to post Share on other sites
Guest Dan Sorahan Posted July 4, 2017 Share Posted July 4, 2017 Hi Spikeline, I've updated your account and you should now have access to the Synergy 2 downloads. Link to post Share on other sites
spikeline 0 Posted July 4, 2017 Author Share Posted July 4, 2017 10 hours ago, spikeline said: any insight on this? I just paid the 5$ from [email protected] I do believe I messed up and backspaced the name and email address fields before clicking buy now but it charged me anyway? Sorry a little bit sleepy right now jumped on the opportunity too quickly. Thanks so much feel free to delete this thread! Link to post Share on other sites
Drink Monkey 0 Posted July 8, 2017 Share Posted July 8, 2017 Same issue...searched through my spam filters to ensure that I wasn't missing anything, but still don't seem to see a way to download v2 beta from my account page (1.8 is the downloadable version available). Like the OP, my email for my Synergy account is different from my PayPal account. Perhaps I should just wait a little bit for things to update? Link to post Share on other sites
Guest Dan Sorahan Posted July 8, 2017 Share Posted July 8, 2017 Hey @Drink Monkey, I've reassigned the license to your account. You'll now be able to download Synergy 2. Link to post Share on other sites
jayvee 0 Posted July 10, 2017 Share Posted July 10, 2017 @Dan Sorahan I have the same issue.  I only see download links for 1.8 in my profile even though I'm signed-up for the beta and purchased pro many moons ago.  Thanks! Link to post Share on other sites
Guest Dan Sorahan Posted July 10, 2017 Share Posted July 10, 2017 Hey @jayvee , your license has been assigned to your account. Link to post Share on other sites
Drink Monkey 0 Posted July 10, 2017 Share Posted July 10, 2017 On 2017-07-08 at 11:59 AM, Dan Sorahan said: Hey @Drink Monkey, I've reassigned the license to your account. You'll now be able to download Synergy 2. Thanks - solved it. Not sure how I messed up - suspect it's because my PayPal account email is different from my Synergy account? I wonder if there's a way to self-correct this so you wonderful support folk don't need to bail us out so often? Link to post Share on other sites
Synergy Team Nick Bolton 407 Posted July 11, 2017 Synergy Team Share Posted July 11, 2017 @Drink Monkey It shouldn't matter if your PayPal email is different, the website accounts for that. It's probably a bug. @Dan Sorahan What do you make of this? Link to post Share on other sites
Guest Dan Sorahan Posted July 11, 2017 Share Posted July 11, 2017 @Nick Bolton a hotfix for this was put in place last night. Link to post Share on other sites
Synergy Team Nick Bolton 407 Posted July 11, 2017 Synergy Team Share Posted July 11, 2017 Awesome! Thanks Dan Link to post Share on other sites
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