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Get Synergy | Open a support ticket
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Nick Bolton

Read first: Do you need tech support?

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Nick Bolton

To open a support ticket with our team, please email: [email protected]

These forums are intended for self-support and user community discussion only.

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Hypersphere

Thank you! Good move!

 

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TiJeff

Very good idea. It would be easier for us to follow our request.

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Srinivas Maddali

thanks a lot.  that enables trackability

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Juan D
On ‎8‎/‎17‎/‎2017 at 3:25 AM, Nick Bolton said:

Hi everyone,

We'll now be supporting people via our support ticket system instead of via the forums.

To open a support ticket, please email: [email protected]

Thanks,
Nick

There is no support link in forums or the home account site. So, just send an email to the email above?

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Juan D

I've sent email to support for a ticket, but have received no reply.

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Nick Bolton
On 08/09/2017 at 9:19 PM, Juan D said:

So, just send an email to the email above?

That's right. For support, email: [email protected]

On 11/09/2017 at 11:48 AM, Juan D said:

I've sent email to support for a ticket, but have received no reply.

Don't worry, we'll get to you soon.

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DZubak

Why don't you put the link on your help page?  (https://symless.com/synergy/help)

So you only tell people in the forum that you now only want them to use email for support but they have to log into the forum to get this message?

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Nick Bolton
13 hours ago, DZubak said:

Why don't you put the link on your help page?  (https://symless.com/synergy/help)

So you only tell people in the forum that you now only want them to use email for support but they have to log into the forum to get this message?

Good news! We'll be overhauling our help page soon (we're hiring more tech support people first). The new page will allow people to submit a new ticket.

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