Kelvin Tran 142 Posted September 26, 2017 Share Posted September 26, 2017 I'm a little confused on this in terms of answering questions. When would it be considered ideal to redirect a forum user to Symless' technical support compared to situations where it would be most ideal for one to be worked with through the forums? Thanks! Link to post Share on other sites
Synergy Team Nick Bolton 407 Posted September 26, 2017 Synergy Team Share Posted September 26, 2017 8 hours ago, Kelvin Tran said: When would it be considered ideal to redirect a forum user to Symless' technical support compared to situations where it would be most ideal for one to be worked with through the forums? 2 Our tech support policy is that when we can't help someone, we offer them a full refund. However, the response we usually get is "No way! I can't live without Synergy, I'll see if someone on the forums has a workaround." So, ideally, people posting on the forums be seeking self-support (i.e. from other users) knowing that although we can't help, they can get a refund from us if they need it. Does that answer the question? Link to post Share on other sites
Kelvin Tran 142 Posted September 26, 2017 Author Share Posted September 26, 2017 Ah, I see. Yes, that answers it beautifully! Thanks! Link to post Share on other sites
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