Invalid key message

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I installed it on a Mac mini and a MacBook pro.

I installed it on the wrong profile of the Mac mini.

I tried to install on the other profile. 

Then at the top of the status box it said unregistered and wouldn't connect to client computer.

So I tried to use the key that was sent and this was the 3rd time and it said invalid key. I just need a key that works one more time. 

Any suggestions I sent log links once and the support wanted me to send them again with screenshots. 

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