mikeblas

Server won't accept connections after reboot

4 posts in this topic

I have a Synergy server and two clients. When I reboot the server, the clients can't connect because the server won't start.  When I look at the "Log" in the "Synergy 1 Pro" window, I see this pattern repeated over and over:

synergys.exe: no configuration available
[2019-11-07T05:55:43] ERROR: failed to launch, error: process immediately stopped
[2019-11-07T05:55:43] INFO: backing off, wait=10s, failures=5528
[2019-11-07T05:55:53] INFO: starting new process
[2019-11-07T05:55:53] INFO: activeDesktop:Default
[2019-11-07T05:55:53] INFO: starting new process
[2019-11-07T05:55:53] INFO: drag and drop enabled
synergys.exe: no configuration available

If I press "Apply", then the configuration is (re?) applied, the server starts, and clients immediately reconnect:

[2019-11-07T05:56:39] INFO: starting server
[2019-11-07T05:56:39] INFO: config file: C:/Users/MUSERNAME/AppData/Local/Temp/Synergy.l68868
[2019-11-07T05:56:39] INFO: log level: INFO
[2019-11-07T05:56:39] INFO: service command updated
[2019-11-07T05:56:39] INFO: service command updated
[2019-11-07T05:56:48] INFO: starting new process
[2019-11-07T05:56:49] INFO: activeDesktop:Default
[2019-11-07T05:56:49] INFO: starting new process
[2019-11-07T05:56:49] INFO: drag and drop enabled
[2019-11-07T05:56:49] ERROR: failed to get desktop path, no drop target available, error=2
[2019-11-07T05:56:49] NOTE: started server, waiting for clients
[2019-11-07T05:56:49] INFO: service status: active
[2019-11-07T05:56:50] INFO: accepted secure socket
[2019-11-07T05:56:50] INFO: network encryption protocol: TLSv1.2
[2019-11-07T05:56:50] NOTE: accepted client connection
[2019-11-07T05:56:50] NOTE: client "CLIENT2" has connected
[2019-11-07T05:56:51] INFO: accepted secure socket
[2019-11-07T05:56:51] INFO: network encryption protocol: TLSv1.2
[2019-11-07T05:56:51] NOTE: accepted client connection
[2019-11-07T05:56:51] NOTE: client "CLIENT1" has connected


Why is it necessary to manually apply the configuration every time the server restarts?

What does the "failed to get desktop path" error message mean? Is that why I drag-and-drop doesn't work?
 

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You might want to open a service request on this.

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@mikeblas Can you please clarify your OS's and Synergy version that you are using?

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My client is Windows 10, and my servers are Windows Server 2016.  I'm using Synergy 1.10, but this issue has been a problem for a long time -- as long as I've been using the product.

I did open a support ticket, after I made this post. (Sorry -- it was only then that I saw something in the forums that said it's better to open support tickets. But I'm not sure what the forum is for, then?)  The response I got form the ticket was that this was a bug and will be addressed. I guess it's good news that the problem is known, but it's disappointing that it has existed for so long without a fix.

 

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