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Client connection "fails" even though I followed guide exactly


Frustrated User

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Frustrated User

Synergy doesn't like the IP address shown. The installation guide says there should be 2 addresses on the client; only one appears and it keeps going "connection failed."

So... your guide is inaccurate, your app doesn't work, it keeps throwing error messages so I can't do what it says and have to force quit, and whoever wrote your support articles assumes everyone has a masters degree in computer science. Not everyone was born knowing how to configure IPV6. I can't even submit a support ticket without a "log file," for which there's no guidance on how to create.

Why do you hate your customers so much?

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  • 2 weeks later...
  • 3 weeks later...
On 10/14/2020 at 1:07 PM, Alexey Pilyaev said:

Hello @Frustrated User

Can you please place a logs from both machines here?

@Alexey Pilyaev 

Hi even though I am not Frustrated User I think I have the same issue here, with the current version 1.12.0 of synergy.

image.png.8f24205e928cd1ca4d62309cf00f6a70.png

I attached the log files from the client and server and hope that helps. 

synergy-client.log synergy-server.log

Edited by mS4m
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  • Synergy Team
Alexey Pilyaev

Hello @mS4m

Thank you for your logs in attached.

This is normally caused by a firewall issue. Please could you try temporarily disabling your firewall to see if this resolves the issue? If it starts working, let me know and we can setup a rule to allow Synergy. If not, it could be that the IP address you're trying to connect to is invalid, or maybe the server isn't running. Either way, I'm happy to help. For more troubleshooting, view [this help article](https://support.symless.com/hc/en-us/articles/360004914977

In case, you cant fix the issue, please email us ([email protected]). It will create a ticket for us and we will try to do our best.

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HI @Alexey Pilyaev

Thank you for your help. I disabled the firewall and worked on with your other tips. 

After disabeling the firewall I got the "WARNING: failed to connect to server: Connection was refused"

The final solution to get the connection fixed was to disable the IPV6 Protocol in the network connector. Now it works perfectly fine again with Auto Config and TLS activated.

 

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  • Synergy Team
Alexey Pilyaev

Hello @mS4m

I am happy that you have found how to fix the issue.

Please enjoy Synergy and feel free to contact us in case of any questions.

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