Windows installation problem: Service cannot start

Help & Troubleshooting

Product:
Synergy (all versions)
Operating system:
Windows

When trying to install Synergy on Windows, you may see an error message saying "Service cannot start". To fix this, please download and install the latest Microsoft Visual C++ Redistributable.

This shouldn't happen, since the Microsoft Visual C++ Redistributable is actually packaged together with our Windows installer, but there are some situations that cause Windows to have problems with the packaged redistributable.

Talk to a human

If this article didn't help, you can talk to someone on our support team (unless we sent you here, in which case please reply via the ticket you already have open).

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